Last Updated: May 31, 2022

Privacy Policy

Introduction 

At Argo AI, our mission is to build self-driving technology you can trust. We want to earn your trust, and this is why we are committed to fairly and transparently handling your personal information or personal data. This Privacy Policy outlines the types of personal information Argo AI, LLC and its affiliates or subsidiaries (“Argo AI,” “we,” “us,” “our”) may collect from you or that you may provide to us when you download, install, register with, access or otherwise use the Argo AI application and its associated services (the “App”) including while the App is running in the background from the time you request a ride until it ends, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

General Information

This Privacy Policy applies to personal information collected when you use the App and from our technology that is installed on a vehicle outfitted with equipment to detect the vehicle’s interior and surroundings in order to safely provide our Services. Our App may contain links to other, third-party Apps or websites that we do not operate. If you click on a third-party link and visit another app or website we do not operate, we encourage you to review their privacy policy and contact those third parties directly if you have questions about their privacy practices.

This notice does not apply to information collected by:

  • Us offline or through any other means, including on any other App, website, or service operated by Argo AI; or
  • Any third party, including through any application or content that may resemble, link to or be accessible from or on the App.

Please read this policy carefully to understand our practices regarding your information and how we will treat it.

The Information We Collect and How We Use Your Information

We take your privacy and the protection of your personal information seriously. We will only store, process, and disclose your personal information where we have your consent or a legitimate interest and in accordance with applicable law.

Collection and Use of Personal Information. We may collect, store and use personal information for typical business management, operational, and commercial purposes (including to defend and protect us and others from harm or legal claims and as required by applicable law), and as described more specifically below. In connection with the App, we may collect and use personal information for the following purposes:

  • Identifiers. We receive personal identifiers (such as your name, email address, birthday, and telephone number ) when you sign-up to use the App, and we use these identifiers to provide, maintain and improve our Services (such as using location and telephone data to confirm and facilitate a pick up or delivery, and using birthday data to understand the demographics of who uses our Services and improve their availability), to respond to your requests, and to communicate with you for informational and marketing purposes (you can unsubscribe from marketing communications at any time). In order to customize your ride experience and improve accommodations to facilitate use of Services by those with disabilities based on the information you voluntarily provide, we use accessibility preference information for as long as you are a user and you can update or delete it at any time. If you separately consent to be contacted, we may reach out to you about our accessibility features. If you sign-up for the App through a third party application like Google or Apple, you authorize us to collect your authentication information, such as your username and encrypted access credentials, and other information available through the third party application account. Please see below for additional information on third party applications:
    • Google – You can sign up for and log in to the App using your Google account. When you sign up using Google, Google will ask your permission to share certain information from your Google account with the App. This includes your Google email address, birthdate (optional), gender (optional), and avatar (optional). This information is collected by Google and is provided to us under the terms of Google’s Privacy Policy. You can regulate the information that we receive from Google using your Google activity controls. If you signed up using Google by mistake, you can delete your App account by contacting us via the information in this Privacy Policy.
    • Apple – You can sign up for and log in to the App using your Apple-ID. When you sign up using your Apple-ID, Apple will ask your permission to share certain information from your Apple account with the App. This includes your Apple email address, birthdate (optional), gender (optional), and avatar (optional). This information is collected by Apple and is provided to us under the terms of Apple’s Privacy Policy. You can regulate the information that we receive from Apple using your Apple-ID settings. If you signed up using Apple by mistake, you can delete your account by contacting us via the information in this Privacy Policy.
    • Payment Information – We use third party payment processors, Stripe and Apple Pay, for all applicable payments associated with the App. Please see their privacy policies for the purpose and scope of collection of payment information and further processing and use of payment or other personal information by these processors. At this time, we do not collect or store any payment information.
  • Communications. We receive information you provide to us through your communications with us by email, posts to social media pages, customer service requests, or another method. We process this information to respond to you and in the normal course of our business operations. For example, we may receive the following personal information from you – personal details included in your communications to us about the App, professional or business-related information (such as your job title and company name), and other message content, such as information about your use of the App and associated services, including feedback you may provide us (such as ride feedback) and customer service requests you may send to us through third-party apps, platforms, apps, or websites that integrate with our App or Service. If you communicate with us through a third-party service that we do not operate, we encourage you to review their privacy policy and contact those third parties directly if you have questions about their privacy practices.
  • Data collection, including personal identifiers and electronic activity information via cookies and related technologies. We collect information about your computer or mobile device and your use of the App, including identifiers (such as the relevant IP address(es)), information about your device (such as geographical location, and browser type), and internet or other electronic activity information (such as interactions with the App including, browsing history, search history, App usage information) and length of Services. We may use this information in the administration and improvement of the App, to improve our Services, the App’s usability; for security purposes, to provide better service, and to send you legal updates and to tailor our marketing and other communications to you. In some cases, our third-party partners may process information collected by cookies and related technologies that we permit them to use on the App. Please see our Cookie Policy for more details.
    • We collect your device’s precise location when you open and use the App, including while the App is running in the background, and we use this information from the time the Services are requested until they are finished, in order to validate your pickup location, and to provide the Services.
    • With respect to any social media pages that we may use, please see the privacy policies and any cookie policies of the applicable social media providers as to their automated data collection practices.
    • We also use Mixpanel to gather data about who is accessing the App. This information is used to understand user behavior and to improve our Services. Information collected includes your email address, name, and interactions with the App. This information will be stored according to Mixpanel’s privacy practices. We may sometimes permit our authorized service providers to have access to aggregate statistics about our clients, Site traffic patterns, usage and related information. You can read Mixpanel’s privacy policy at https://mixpanel.com/legal/privacy-policy/ We collect your device’s precise location when you open and use the App, from the time the Services are requested until they are finished, in order to locate you and to provide the Services. Please see our Cookie Policy for more details.
  • Inferences. We may draw inferences from the categories of information described above. This information may be used for the purposes described as to such categories above.

In connection with your use of the App and operation of our vehicles, we may, for our research purposes, collect and use:

  • Vehicle Telemetry Data. Vehicles are equipped with cameras and sensors to detect and record their surroundings through electromagnetic, optical, and acoustic waves (e.g. radar, video, lidar, GPS, and microphones) to train and improve the ability of the vehicles to safely drive autonomously. The data includes the vehicle origin and destination, speed, direction, miles driven, and route information.
  • Video Camera and Audio Data. Vehicles are equipped with video cameras and microphones to record their interior and surroundings. (1) Interior video camera and audio data is used to validate compliance with the Terms of Service and for Argo to learn from situations and continuously improve the safety in operating the vehicle. Such information is not typically used to identify you. (2) Any exterior image, audio recording, or other indication of a person (or a pet, house, mailbox, stop sign, etc.) is used only for research and operation of the Automated Driving System (“ADS”) to identify and classify static and dynamic objects and respond appropriately. This information is not used to identify any individuals.
  • Geolocation Data. The above information is accompanied by geolocation data – or precise location of your device and the vehicle, which is necessary to provide the Services and improve software so that the ADS can identify and classify static and dynamic objects and respond appropriately.

Please note that we do not apply any facial recognition or other personally identifying technology to the images and other data collected by the vehicles. We may allow customers to use our ADS, and we may collect and maintain vehicle telemetry data, video camera and audio data, and geolocation data for them. If we do, we will handle the information as required and permitted in our agreements with them.

Ford vehicles operated by Argo AI have systems that record data about how the vehicle is performing, how it is driven, where it is located, and the environment in which it is driven. This information is used to understand how the vehicle is performing. Some vehicles have connectivity features that send connected vehicle information to Ford to enable connected services. For more information about the data collected by Ford and Lincoln vehicles and use of that data may be found at the Ford Privacy Policy.

Retention of Information

We utilize, disclose, or retain your personal information collected as outlined in this notice for as long as necessary to fulfill the purposes for which it was collected and for legal or business requirements. We adhere to established retention periods and procedures for maintaining and destroying your personal information.

Protection of Information

We have implemented security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We also implemented various safeguards including, but not limited to, encryption, access limitations, and authentication to help guard against unauthorized access to personal information in our systems. Please remember, though, that our ability to implement safeguards to protect internet and mobile platform communications is limited. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Sharing of Personal Information

We may share personal information we receive for our business and commercial purposes and as more specifically described below:

  • Within our corporate family of parents, subsidiaries, affiliates, and joint ventures in order to efficiently carry out our business to the extent permitted by law.
  • To service providers (such as IT service vendors, App hosting facilities, and email distribution services), contractors, and other third-parties we use to support the App and our business or that are referenced within this Privacy Policy. When we disclose personal information for a business purpose, we take reasonable steps to help ensure the recipient uses the personal information for the purpose of performing the contract and protects the personal information.
  • In order to comply with an applicable court order, law, or legal process, which includes responding to relevant government or regulatory requests.
  • To enforce our App Terms of Service or any other agreements we have with you.
  • If we believe disclosure is necessary or appropriate to detect, investigate, prevent, or take action against illegal activities, fraud, or situations regarding the safety or rights of Argo AI, our employees, you, or others.
  • In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another business unit (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), to the persons and/or entities participating in the transaction diligence, assuming control of the assets, our advisors, and as otherwise necessary to complete the transaction as permitted by law or contract.
  • To any other third-party disclosed to you when you provide the personal information.
  • With your consent at your direction.

Generally, Argo AI may share aggregated or anonymized information – information that does not identify an individual or household.

Data Subject Rights

Your Choices and Access to Personal Information. Certain jurisdictions impose specific legal requirements and privacy rights with respect to personal information, and we will comply with restrictions and any requests you submit as required by applicable law. For example, you may have the right to review, correct, and delete personal information we have about you or to consent or withdraw consent to certain uses or sharing of personal information. You may be able to use the App to access and update the information that you have provided to us through your use of the App. If you would like to request access to such information or that we update, correct, or delete any such information, please fill out this form or send an email to privacy@argo.ai. Note that, in handling any such request, we will ask you to provide to us sufficient information to confirm your identity.

Rights of California Consumers. This section applies to the personal information of California consumers, in keeping with the California Consumer Privacy Act (“CCPA”) and other California law.

The CCPA provides California consumers with specific rights regarding their personal information. They can request:

  • additional information about our data collection, use, disclosure, and sales practices in connection with the consumer’s personal information;
  • the specific personal information collected about the consumer during the previous 12 months; and
  • deletion of the personal information we have about the consumer.

Please note that we do not apply any facial recognition or other personally identifying technology to the images and other data collected by the vehicles, and thus, we cannot provide or delete any such information in response to a data subject request.

If you are a California consumer, in order to respond to you, your request must provide sufficient information that would allow us to reasonably verify your identity or an authorized representative permitted to make the request. We cannot respond to your request if we cannot verify your identity. To make a request to us regarding your personal information, you may email us at privacy@argo.ai or through our toll-free phone number at 1-888-678-0993. In most cases, you will be required to provide your name and email address so that we can verify your request, and in some cases additional information may be required. The verification steps we take may differ depending on the request. Where possible, we will attempt to match the information that you provide in your request to information we already have on file to verify your identity.

Under the CCPA, California consumers may use an authorized agent to make privacy rights requests. We require any such authorized agent to provide us with proof of the California consumer’s written permission (for example, a power of attorney) that demonstrates authorization to submit a request for the California consumer. An authorized agent must follow the process described above to make a request, and we will also (a) require the authorized agent to verify the agent’s own identity and prove that the agent is registered to do business in California, and (b) confirm the agent’s authority with the California consumer about whom the request was made.

We endeavor to respond to a verified California consumer request within forty-five days of its receipt. We may request additional information in order to sufficiently respond to your request, and if we require more time, we will let you know.

We do not charge a fee to process and respond to your verified consumer request unless it is excessive, repetitive, or unfounded. If there is a fee associated with your request, we will inform you of the decision and the cost estimate before completing your request.

We do not sell personal information, and we have not sold personal information since January 1, 2020, the date the CCPA went into effect. We also do not rent, sell, or share personal information (as defined by California Civil Code § 1793.83) about you that we collect with other people or unaffiliated companies for their direct marketing purposes, unless we have your permission.

We will not discriminate against you for exercising any of your privacy rights, as required by applicable law. As required by applicable law, we will not deny you services, charge you differently, or provide you with a different quality of service.

International Transfers

The App is hosted in the United States. By using the App, you understand that your information will be transferred to our data center and servers in the United States and potentially to third parties with whom we may share your personal information as described in this Privacy Policy. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country of residence. If you are visiting this Privacy Policy from outside the United States and do not wish to allow the transfer of your personal information to the United States, you should not use the App and opt-out of the collection of cookies.

Children’s Privacy

Our App is not intended for children. We do not knowingly maintain or collect personal information relating to any person under the age of 18 through our App. If you are under the age of 18, you should not use the App or supply any personal information through the App. If we find out that a child under 18 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 18 has given us personal information, please have your parent or guardian contact us at privacy@argo.ai. so that we can delete information relating to you.

Contact

Personal information is generally located at our corporate or divisional offices in the United States. Please direct all complaints, Data Subject Requests, or other inquiries regarding personal information or this Privacy Policy to our Privacy Compliance Officer as follows:

Email:
privacy@argo.ai

Address:
Argo AI, LLC
ATTN: Compliance Department
2545 Railroad St., Suite 400
Pittsburgh, PA 15222

Cookies Policy

Our App uses cookies and related technologies such as software development kits (SDKs) for technical, analytical, and marketing purposes.

What are cookies, what are SDKs, and why do we use them?

A cookie is a small text file stored on your browser or device by websites, apps, online media, and advertisements that is used to remember your browser or device during and across website visits. An SDK is computer code that app developers can include in their apps to enable ads to be shown, data to be collected and related services and functionality to be implemented. We may use this technology, for instance, to authenticate you as a user when you sign into the App, to send you push notifications, or track your location as described in this Privacy Policy, or to analyze how you interact with App content and to enable analytics or other features through mobile devices. It may be possible to refuse to accept mobile cookies or SDKs by activating the appropriate settings on your smartphone. However, if you select this setting you may be unable to access certain parts of our App. SDKs and Cookies allow the App, for instance, to identify a user session, recall your preferences (e.g. language), or gather information about your App-using habits. We use essential cookies (e.g., crumb, recent redirect, and test) to facilitate your access to certain features of the App such as assisting you in navigation on the App, improve the functionality of the App, store login details for our App, perform system administration and implement security features.

How to restrict cookies

You may be able to adjust the settings in your browser or on your device in order to restrict or block cookies or SDKs that are set by the services or information you access on our App. Your browser or device may include information on how to adjust these settings. Some internet browsers include the ability to transmit “Do Not Track” signals. The App does not process or respond to such “Do Not Track” signals for functional, required, and consented to cookies. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers.

Please be aware that restricting some cookies or SDKs may impact the functionality of the App.

Cookies and Related Technologies in the App

Upon your consent, we may use third-party advertising services to serve advertisements on our behalf when you visit our App and other Apps and third-party analytics services to help us understand and improve the usage of our App and the effectiveness of our marketing efforts. In some situations, we permit the companies providing these services to set and access cookies (and use similar data tools, such as SDKs, “pixel tags” or “web beacons”) through our App. These third-party companies also may collect and combine information about your online activities over time, on other devices, and on other Apps or online services, if those Apps and online services also use the same companies. Information about cookies and similar technology placed by third-party companies on the App and their related data practices is set forth below:

Functional Cookies or SDKs. These enable the App to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie/SDK Subgroup Use
Firebase messaging iOS push notifications (required)

Performance Cookies or SDKs. These allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie/SDK Subgroup Use
Buglife Performance Tracking
Mixpanel Performance Tracking

Strictly Necessary Cookies or SDKs. These are necessary for the App to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser or device to block or alert you about these, but some parts of the App will not then work.

Cookie/SDK Subgroup Use
Firebase User Authentication
Stripe User Interface to Collect Payment Information
GoogleMaps Map Functionality
GooglePlaces Map Functionality
snapkit User Interface
gRPC-Swift Protocol Buffer Support

Targeting Cookies. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. We do not currently use any Targeting Cookies.

You may learn more about advertising networks and opt out of receiving personalized advertisements on your browser or device from advertisers who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out options of each of those organizations. Links to those Apps are here:

Note that, when you opt out of personalized advertising, you may continue to see online advertising on the App and our ads on other Apps and online services but this will not be based on personalized advertising.

Changes to this Privacy Policy

We make updates to this Privacy Policy, and we will list the date of the last revision as identified at the top of the page. You are responsible for ensuring we have a current and active email address for you if applicable. If we make any material change to the content on this page regarding use or disclosure of personal information or data, we will provide advance notice. Changes will apply to data collected after the change is effective.